Last Updated: 29-10-2025

At Olwin®Store, we aim to deliver your orders safely and on time. Please review our shipping policy below.

1. Shipping Locations

We currently ship across India.
At this time, international shipping is not available.

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

3. Delivery Timeline

Estimated delivery times after dispatch:

  • Metro Cities: 3–5 business days
  • Non-Metro / Other Locations: 5–8 business days

Delivery timelines may vary depending on courier serviceability, location, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout before payment.
  • Any promotional free shipping offers will be mentioned on the website or product page.
  • Shipping charges are calculated based on delivery location and order value.

5. Courier Partners

We ship orders through reliable third-party courier partners to ensure safe and timely delivery.

Once your order is shipped, tracking details will be shared via SMS, Email, or WhatsApp.

6. Delays & Exceptions

While we strive to meet delivery timelines, delays may occur due to:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Government restrictions or strikes

Olwin®Store is not liable for delays caused by courier partners or circumstances beyond our control, but we will assist you in tracking your shipment.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing a complete and accurate shipping address.
  • If a delivery fails due to incorrect address or unavailability of the recipient, re-shipping charges may apply.

8. Damaged or Missing Shipments

If your order arrives damaged or with missing items:

  • Please contact us within 48 hours of delivery
  • Share unboxing video proof and order details
  • We will investigate and resolve the issue as per our Return & Refund Policy.

9. Contact Us

For shipping-related queries, contact us at:

Email: support@olwinstore.com
Phone: +91 7003441941
WhatsApp:+91 7003441941
Address: 8/3 Bhawani Dutta Lane,4th Floor, Kolkata-700073 (W.B)

By placing an order on https://www.olwinstore.com, you agree to this Shipping Policy.