Privacy Policy

Last Updated: 29-10-2025

Welcome to Olwin®Store (“we”, “our”, “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from https://www.olwinstore.com.

1. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

1.2 Payment Information

  • Payment details are securely processed through authorized payment gateways.
  • We do not store your full payment/credit/debit card details.

1.3 Technical Information

  • IP address
  • Browser type
  • Device type
  • Cookies and usage data

1.4 Order Information

  • Products purchased
  • Order history
  • Preferences

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and support
  • Improve website performance and user experience
  • Send offers, promotions, and marketing messages (only if you consent)
  • Detect and prevent fraud or improper activities

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

  • Trusted service providers (courier partners, payment gateways, SMS/Email providers)
  • Legal authorities, only when required to comply with law.

All third-party partners are obligated to protect your information.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance
  • Remember your preferences
  • Provide personalized product suggestions

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Storage & Security

We implement advanced security measures to safeguard your information.
However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your location, you may:

  • Request access to your personal data
  • Request correction or deletion
  • Opt out of marketing communications

You can request changes by contacting us at: support@olwinstore.com

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised Last Updated date.

9. Advertising & Analytics

We use third-party services such as Google Analytics, Google Ads, and other advertising platforms to understand user behavior, improve our services, and display relevant ads.
These services may use cookies or similar technologies to collect information about your visits to this website and other sites on the internet.
Users can opt out of personalized advertising by visiting Google Ad Settings or by using browser privacy controls.

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Bhagwati Textiles
Email: support@olwinstore.com
Phone: +91-7003441941
Address: 8/3 Bhawani Dutta Street, 4th Floor, Kolkata-700073 (W.B)